Gartner Ccaas 2024. The gartner annual top strategic technology trends research helps you prioritize your investments, especially in the age of ai. Spurred by the pandemic, demand for ccaas solutions is moving upmarket as these offerings are commonly used to meet complex and multiregional requirements.
Nice* has been named a gartner® magic quadrant™ leader for ccaas for the 9th consecutive year and is positioned. As of 2023, 50 percent of organizations have received a mandate to acquire composable digital experience platform (dxp) technology, according.